When You Hear Hoofbeats, Listen for Horses… Not Zebras

Georgianna Donadio, MSc, DC, PhD   In all aspects of life, a wise adage of when you hear hoofbeats, think of horses and not zebras truly applies. If you are not familiar with this approach to observing and responding to problem-solving it’s worth exploring. Health care, and to a large extent the rest of the working [...]